Sunday 19 June 2011

Ciderspace Site Problems

Apologies to those trying to read the news page, and a few other sections of the site (interviews and opposition pages are affected) at the moment. Our ISP (Eukhost) has, without notice, withdrawn technical functionality from our hosting package and did so without even contacting us. Back in January, we had a similar problem with the same functionality, and we were assured that by moving servers, that they would support this functionality on the new server package. We reluctantly agreed, as this is a number of days effort, but did so on the understanding that this would resolve our problem.

Six months later, and we have the same problem, and we have been advised once again to move to a new server to fix the issue. Normally this would take around 6-8 hours, but we are hampered by the fact that the domain registration company that Ciderspace is registered on does not provide weekend support. Had Eukhost provided us with notice of their withdrawal of functionality, we could have preplanned that bit, but they chose to do it on a Saturday evening.

What this means is that we will struggle to resolve this problem on a Sunday although we're looking at alternatives. For any significant news, we'll post them on our temporary blog whilst we recommend that you follow us on Twitter, via the @ytfcciderspace account. We'll keep people updated via both sources as much as possible. Apologies again, for the irritance and inconvenience caused.

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